Companion help is supplied by this new airport curb to help you/out-of doors and you will ranging from doorways to connect aircraft

Addiitional information can be obtained away from all of our holiday accommodation of People who are blind otherwise have reasonable attention and you will Users who possess intellectual disabilities.

We encourage the Consumer are assisted so you can lead the staff within the the best way to perform the new elevator and you can transfer. A tiny wheelchair that fit along the aircraft section was offered by every entrance and additionally be put in the event that help is called for. Per gate is also armed with a passenger Import Equipment (PTK), which contains a slide board and you can a move sling.

In the event the a customers demands a seat with a moveable aisle armrest to better assists an elevator and you will transfer, the region regarding moveable aisle armrests can be acquired right here.

Preboarding can be found for Customers who’ve a particular seats you desire to accommodate its impairment and you can/otherwise need help inside boarding new routes otherwise stowing a keen assistive equipment. Those individuals Users who are in need of more time so you can board will get good this new boarding ticket which have an extra time designation. The designation serves as notice to our Procedures (boarding) Representative your Consumer shall be allowed to board prior to Family unit members Boarding.

We shall allow you to travelling partner to behave because the a keen “attendant” and preboard that have a customers with an impairment in case the Consumer requires the individuals guidelines both in order to board or while on the new routes. Oftentimes, the consumer need assistance from singular other person, and you can any extra members of the family or family unit members is expected in order to board making use of their assigned category.

Those individuals People just who qualify for preboarding will have a unique boarding pass having a preboarding designation

Consumers will be request preboarding from your Customer service Agent at ticket restrict or departure door. Our Agencies was trained to inquire reality-trying to find issues to determine in case your Customer match the newest certification described above. The latest designation serves as notification to your Operations (boarding) Representative that Consumer should be permitted to preboard.

Note: Consumers who are preboarding on account of a need for a particular chair onboard the newest flights is to consult with the new Surgery (boarding) Agent once protecting a good boarding solution for the preboarding designation and prior to the beginning of the preboarding in order to aware the latest Representative so you’re able to the fresh chair you desire.

As the Southwest Airlines doesnt assign seating, preboarding can be obtained getting People who require a specific seat in order to match its impairment. Understand the Preboarding section over having information.

When the a buyers having a disability simply needs some extra time and energy to panel, we shall let the Customer to help you panel prior to Household members Boarding, amongst the “A” and you can “B” groups

Consumers who want more than one seat in order to match a disability (elizabeth.grams., a customers who has their/this lady sleeve in the a thrown one extends to your place beside the customer) may proactively buy a supplementary seat(s) to notify Southwest of its particular chair you prefer. If you are information getting booking one minute seat on line is present toward all of our Customers regarding Dimensions page, Consumers to get the next seat to accommodate an impairment is always to have fun with “DXS” instead of “XS” towards the Users center term. Customers may e mail us to own a refund of one’s price of the excess seat ordered to accommodate the consumer immediately following take a trip. In the event that a buyers which have a disability features concerns about the amount out-of room needed and won’t need to purchase an additional chair, the client is speak with the customer Solution Broker at the departure gate. Typically, an additional chair can simply be purchased for a buyers having a handicap if for example the Customer perform if you don’t struggle to supply the flights. If not, given that detailed inside our Bargain out of Carriage, the purchase of greater than one seat on sole mission regarding guaranteeing even more personal area was blocked.